At PrimeTack Shop, we understand that timely delivery is crucial for our customers. Whether you’re preparing for a competition or simply ensuring your horse has the best care, we strive to make the delivery process as seamless as possible. Here’s everything you need to know about our delivery options and timelines.

Shipping Options

We offer two main shipping options to cater to your needs:

  • Standard Shipping: This option uses either DHL or FedEx, ensuring your order is delivered within 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we provide free shipping via EMS. This option typically takes 15-25 business days after dispatch.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This includes order confirmation, payment verification, and packaging. We ensure that every item is carefully packed to prevent any damage during transit.

Global Reach with Exceptions

We are proud to ship our products worldwide, making it easy for equestrians across the globe to access our premium equestrian gear. However, please note that certain remote areas, particularly in Asia and other specified regions, may be excluded from our shipping services. If you have any questions about delivery to your location, feel free to contact our customer service team.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate the delivery date. If you encounter any issues or have questions about your order’s status, our customer service team is always ready to assist.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, you can do so within 15 days of receiving your order. Please ensure the item is in its original condition and packaging. For more details on our return policy, visit our Returns & Refunds page.

Contact Us

If you have any questions about delivery, shipping options, or your order status, please don’t hesitate to reach out to us. You can contact our customer service team at [email protected]. We’re here to help!

Thank you for choosing PrimeTack Shop. We look forward to serving you and your equine companion with the best products and service in the industry.