FAQ

PrimeTack Shop specializes in equestrian gear, including accessories, bridles, clippers, coolers, crops, grooming supplies, halters, hoof care products, horse boots, and more. Our product range is designed to meet the needs of horse owners and riders.

Yes, our products are designed to cater to a wide range of horse breeds and sizes. However, we recommend checking the product specifications to ensure the best fit for your horse.

We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.

Orders are typically processed within 1-2 business days. This includes order confirmation, payment verification, and packaging.

Yes, we ship worldwide, excluding certain remote areas in Asia and other specified regions. If you have any questions about delivery to your location, please contact our customer service team.

You can return any item within 15 days of receiving your order, provided it is in its original condition and packaging. For more details, please visit our Returns & Refunds page.

To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.

We accept Visa, MasterCard, JCB, and PayPal for all purchases.

Yes, we use secure payment gateways to ensure your payment information is protected.

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.

If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, provided the order has not already been processed.

You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.

Our business address is 3895 Five Points, Salisbury, US 21875.